Disruptive technology will change the structure of work

At a leadership breakfast, organised by Greenbeam, our Chief Executive Claire Tunley spoke about the potential impact of AI and automation on skills.

The meeting brought together leaders from the financial services sector to discuss the role that people will play as AI reshapes the working environment. Speakers included Greenbeam CEO Cia Kouparitsas and Katharine Wooller, who leads innovation and advisory work at Softcat.

Claire was asked what disruptive technology will mean for workforce capability, five years from now. The short answer, Claire said, is that we simply don’t know. But what we do know is that work will be structured very differently.

She noted that work is underway amongst our member firms, and the wider sector, to prepare for this unknown future. It’s also why the Commission has been asked by HM Treasury to lead a landmark research project into the impact of AI and other disruptive technologies on the sector’s workforce, and subsequent skill needs over the next 5-10 years.