The Board

Mark Hoban is Chair of the Financial Services Skills Commission, following his role as Chair of the Financial Services Skills Taskforce.

A highly-experienced chair in the financial services sector, Mark currently serves as the Chair of Pay UK – an organisation that runs the UK’s retails payments operations – a post he has held since 2020. He is also Chair of the Cardinal Hume Centre and a member of the Bank of England’s Enforcement Decision Making Committee. In addition, he is a member of PwC’s Advisory Council. He recently held Chair roles at Flood Re the Jersey Financial Services Commission.

Mark was previously Member of Parliament for Fareham, first elected in 2001. During his time in Parliament, he served as Minister for Employment 2012-13 and as Financial Secretary to the Treasury, 2010-2012 where he was responsible for the coalition government’s financial services policy. Prior to his election, Mark worked for PwC and its predecessor firms between 1985-2001. He studied Economics at the London School of Economics and is a Chartered Accountant.

Claire Tunley is the Chief Executive of the Financial Services Skills Commission, appointed in May 2020.

Prior to this role, Claire was Head of Skills Policy at City of London Corporation leading on skills and talent policy. In this role, Claire was seconded to the Financial Services Skills Taskforce as subject matter expert on skills; led the creation of a sector deal on apprenticeships between the Professional Business Services Council and government; worked with the Government Equalities Office to create an action-based guide on supporting women’s progression in the work place; and created an innovative partnership with local schools to support students from disadvantaged backgrounds to gain a professional financial services qualification.

Claire has worked in skills and economic development in both local and central government roles for over 20 years. Claire is a member of the Institute of Leadership and Management and is a governor of a secondary academy located in an area of deprivation and is the nominated lead governor for careers.

Matt Wintle is our Board member from Admiral, where he serves as the firm’s Head of Talent Acquisition and Development.

An experienced executive and leader, Matt spent much of his earlier career working in Technology.

Having worked with senior leaders for many years Matt has developed a love for working with, and developing, people to be the best that they can be.  Matt also works as a coach to executives and senior leaders both inside and outside of Admiral.

Matt achieved a distinction in his MBA at Cardiff University in 2017, having previously graduated university with a BA in English and Philosophy.

Gonda Winternitz is our Board member from Aon.

Renarta Guy is our Board member from Aviva.

Shilpa Shah is our Board member from Barclays.

Liam Quinn serves as the Head of the People Team at C. Hoare & Co., where he is accountable for shaping and delivering the bank’s people strategy. His remit spans the full breadth of the employee lifecycle, encompassing talent acquisition, organisational development, performance and reward, and employee relations.

With a career grounded in financial services, Liam brings a considered and pragmatic approach to workforce transformation. He has led significant programmes to modernise HR operations, embed data-led decision-making, and enhance the colleague experience. Under his leadership, the People Team has introduced a number of initiatives to support wellbeing, simplify internal processes, and build future-ready capabilities.

Liam is a strong advocate for social initiatives and sits as a Trustee on charities focussing on reducing homelessness, knife crime and educational attainment.

Tanya Retter is our Board member from the Chartered Bodies Alliance. She is the chief executive of the Chartered Banker Institute.

Joining the institute in 2023, Tanya has played a pivotal role in shaping and delivering the Institute’s current strategic vision. Tanya now leads the institute’s efforts to raise professional standards across the banking sector, ensuring that education, ethics, and lifelong learning remain at the heart of a responsible and future-ready profession.

With over two decades of experience in financial services, Tanya brings deep expertise in leadership development, digital transformation, and customer and employee experience – skills developed during her time in senior roles at NatWest and RBS. She is instrumental in driving the institute’s global education strategy, overseeing the design and delivery of qualifications and professional development programmes that support the evolving needs of banks, regulators, and individuals.

A certified SAFe 5 Agilist and Executive Coach, Tanya is committed to embedding agile thinking and ethical leadership across the profession.

Matthew Hill is our Board member from Chartered Insurance Institute.

Caroline Haines has been an elected member of the Court of Common Council at Guildhall since 2017. She is about to complete her term as Chair of the City of London Education Board, is Chair of the Natural Environment Board and Vice Chair of Policy and Resources, the lead strategic and policy making committee of the City of London. Caroline is a Trustee of the City of London Academy Trust and was Chair of Governors at the outstanding Newham Collegiate Sixth Form College for over four years. She completed a  five year spell chairing the London Careers Festival in 2023 and has recently been appointed a Director of FSSC (Financial Services Skills Commission) and Chairs the Education Advisory Board for WildSearch Associates.

A lifelong educator, her career culminating in running a North London Sixth Form College, Caroline has a long commitment to social mobility and the vital importance of employability skills to improve access to the City Financial and Professional Services sector for all the capital’s young people.

Carmen Tsui is our Board member from the Credit Agricole

Caroline is an experienced HR Director with over 25  years’ experience within the fields of Financial Services, FMCG, Travel and Retail sectors. Currently she is HR Director for Danske Bank UK where she leads the People Strategy as part of the Banks Executive Committee. She has spent the majority of her career in London and returned to NI in 2015. Prior to taking up her current role she worked for a number of FTSE 100 companies including Reckitt Benckiser where she held a Global HR Director role, Executive HR Director at Coutts and had 11 years with RBS in a variety of HR roles.

David is a Partner in EY People Advisory Services (PAS) focusing on future workforce themes in the Financial Services sector.

David is an experienced entrepreneur and advisor with a 25-year track record in helping clients with strategy, organisational effectiveness and people challenges. He joined EY 9 years ago and led the South African People Advisory practice before relocating to the London office in 2016 where he has had several leadership roles, most recently as EY EMEIA Workforce Advisory leader. He has led large assignments in banking and insurance clients in the areas of hybrid work strategies, strategic workforce planning and capability development, organisational change and culture, leadership and learning, and talent.

David joined EY as part the acquisition of Resolve Group, a collection of strategic human resources consulting companies that he co-founded and led for 14 years in South Africa. He also co-founded and launched SnappCab, an App based taxi aggregator. Prior to starting Resolve he had several formative early career experiences in the areas of political violence mediation, electoral administration and policing reform during the South African transition to democracy, and spent several years in student and community based anti-Apartheid activism.

Rachel Montgomerie was appointed Head of HR, HSBC UK in April 2024. In this role Rachel is responsible for driving business performance through the execution of the People Strategy in close partnership with the HBUK CEO, Board, Regulators and Unions and for the HR teams across the UK. Previously she held the position of Regional Head of Human Resources, Europe and MENAT and prior to that was Global Head of HR, Global Banking and Markets (GBM) in London.

Rachel joined HSBC in 1997 and over her career has held HR roles supporting a range of businesses and geographies including GBM, Global Private Banking and Functions in the UK, Europe, Asia and the Americas.

Rachel is a member of the Chartered Institute of Personnel and is a Trustee of The Grange, a centre supporting people with disabilities to lead independent and fulfilling lives, based in Surrey.

Freneka Mumford is our Board member from KPMG.

Geraldine is a global Culture and People Leader. She joined Leeds Building Society in September 2024, to enable our purposeful ambitions to support members generations after generations through transformation and sustainable growth.

Geraldine is a versatile leader with over 20 years’ global experience in the institutional and consumer financial service industry, who has worked in Africa, the Americas, Asia Pacific, Europe and the Middle East. She has diversified strategic capabilities, combining deep industry knowledge and expertise in people and culture.

Geraldine is a strong advocate of healthy and inclusive workplaces, empowering colleagues to build and manage their careers.

Prior to joining Leeds Building Society, she spent over ten years at Barclays Bank PLC. and worked in both London and New York in various global leadership roles from global HR business partnering with accountability for delivering the full HR remit, to Group culture and talent responsibilities. Prior to joining Barclays, Geraldine held senior HR leadership roles with Citigroup and Visa Inc. in EMEA and Asia Pacific.

Geraldine is passionate about supporting underserved communities and in early 2024 joined the AI4 Good strategic advisory team, focused on empowering NGOs to improve the quality of education through AI. She also coaches Executive Leaders across the third sector.

Sharon Doherty is Lloyds Banking Group’s Chief People and Places Officer. She joined the team in June 2022, with the aim of helping our 60,000 plus people play their part in Helping Britain Prosper.

Sharon is committed to creating a culture that attracts and inspires the most diverse, agile and committed talent to thrive and grow.

Before joining Lloyds Banking Group Sharon was Chief People and Places Officer at Finastra – a leading global fintech.

Prior to this she was Vodafone’s Global HR Director, Technology where she drove their award-winning diversity and digital work programme.

Sharon’s career also spans people and leadership roles at Laing O’Rourke, BAA Heathrow’s Terminal 5, GE Capital, PwC, Kingfisher and Marks and Spencer.

Sharon is a mother, author and champion of democracy, diversity, equity and inclusion across the world.

Lynn McManus is our Board member from Nationwide, where she is the firm’s Group Chief People Officer.

Lynn joined Nationwide in January and has more than 20 years’ experience within financial services.

Previously, she was a non-executive director at Leeds Building Society and was the people director at CYBG. She has worked within finance, risk, HR and communications. Lynn is also a chartered management accountant.

Maria leads NatWest Group’s global people strategy, ensuring the bank attracts, develops, and retains the skills and capabilities required to deliver sustainable performance for customers, shareholders, and wider stakeholders. As Chief People Officer, she is responsible for shaping the organisation’s culture and leading all aspects of the colleague experience – from acquiring and developing talent, to engaging, recognising, and enabling colleagues to perform at their best. She plays a pivotal role in embedding a culture of customer centricity and high performance, strengthening leadership capability, and building readiness for digital transformation. By ensuring the right structures, policies, and practices are in place, she supports the bank’s transformation agenda and long-term ability to deliver for customers and communities.

Maria brings a wealth of international experience across financial services, engineering and technology, consumer products, and consulting having previously worked at Rolls-Royce, Citigroup, UBS, Coca-Cola and Deloitte. Having lived and worked in different countries, she brings a global perspective to leadership.

Maria is an independent member for King’s College London. She has a bachelor’s degree in Business Administration and an MSc in Industrial Relations & Human Resources Management from the London School of Economics and Political Science.

Orlagh joined OSB Group in September 2024.

Before joining OSB Group, Orlagh was the Chief People Officer at Yorkshire Building Society and brings a wealth of experience having previously worked as Head of HR for AXA Sun Life and as Group HR Director for both Royal & Sun Alliance and Allied Irish Bank.

Sapna Patel is our Board member from PwC, where she is a partner in the firm.

Will is a senior HR professional with over 20 years’ experience in the financial services industry. His career started in tax consultancy at Arthur Andersen and KPMG and then he moved in-house to focus on remuneration at several international banks including Goldman Sachs, UBS and HSBC.

Since starting at Standard Chartered, Will has assumed various responsibilities as a member of the HR management team, including Performance Management, Reward & Benefits, Organisational Design, People Insights & Analytics and HR for Europe and Americas.

Will joined the Board of FSSC earlier this year.

Miles Celic is Chief Executive Officer of TheCityUK and has held this position since September 2016. He is also a member of the Department for International Trade Advisory Groups on Financial Services and Professional Advisory Services, a board member of UK Finance and a board member of the Financial Services Skills Commission.

Miles began his career in broadcasting, making and presenting radio and television programmes for the BBC and others. He moved on to work in the UK Parliament, where he focused on foreign affairs and defence issues. Miles subsequently worked in a number of leading reputation management and public policy consultancies, including a period at an arm of Omnicom – one of the world’s largest communications agency groups – where he advised clients including the BBC, the International Committee of the Red Cross and a number of international financial firms.

In 2007, Miles joined HSBC’s policy function to lead political engagement. He was part of the team that led the bank’s response to the global banking crisis. Miles moved to Prudential in 2009 as Director of Group Public Affairs & Policy and became Director of Group Strategic Communications in 2013. He was a member of Prudential’s Group Leadership Team.

Kirsty Webb is the Director of People and Culture at Yorkshire Building Society, driving the Talent, Culture & Inclusion and People Transformation agendas to enable business growth and shape the future workforce.

She is a strategic HR leader with deep expertise in financial services, specialising in organisational transformation, talent, and diversity, equity and inclusion.

With a proven track record of partnering with C-suite executives and Boards, Kirsty has led major change programmes, integration initiatives, and the development of sustainable HR frameworks across global organisations. She is recognised for her pragmatic, forward-thinking approach and her ability to build trusted relationships across complex, regulated environments.