The Board


Our Board leads our work and comprises our Members and sponsoring organisations and are responsible for our overall direction. We are led by our Board and they set our values, standards and aims. They oversee our objectives and delivery. The Board comprises the Chair Mark Hoban, Founding and Partner Members, and HM Treasury attend as an observer.

Mark Hoban

Chair, Financial Services Skills Commission

Mark is Chair of the Financial Services Skills Commission, following his role as Chair of the Financial Services Skills Taskforce.

He is Chairman of the Board of Directors of Flood Re, a post he has held since 2015. He provides strategic direction and ensures the delivery of strategic objectives and risk management. He also serves on the Board of the London Stock Exchange Plc and is senior advisor to Markit, a leading international financial information provider.

Mark was previously Member of Parliament for Fareham, first elected in 2001. During his time in Parliament he served as Minister for Employment 2012-13 and as Financial Secretary to the Treasury, 2010-2012 where he was responsible for the coalition government’s financial services policy. Prior to his election, Mark worked for PwC and its predecessor firms between 1985-2001. He studied Economics at the London School of Economics and is a Chartered Accountant.

Claire Tunley

Chief Executive, Financial Services Skills Commission

Claire Tunley is the Chief Executive of the Financial Services Skills Commission, appointed in May 2020.

Prior to this role, Claire was Head of Skills Policy at City of London Corporation leading on skills and talent policy. In this role, Claire was seconded to the Financial Services Skills Taskforce as subject matter expert on skills; led the creation of a sector deal on apprenticeships between the Professional Business Services Council and government; worked with the Government Equalities Office to create an action-based guide on supporting women’s progression in the work place; and created an innovative partnership with local schools to support students from disadvantaged backgrounds to gain a professional financial services qualification.

Claire has worked in skills and economic development in both local and central government roles for over 20 years. Claire is a member of the Institute of Leadership and Management and is a governor of a secondary academy located in an area of deprivation and is the nominated lead governor for careers.

Miles Celic

Board Member

Miles Celic is Chief Executive Officer of TheCityUK and has held this position since September 2016. He is also a member of the Department for International Trade Advisory Groups on Financial Services and Professional Advisory Services, a board member of UK Finance and a board member of the Financial Services Skills Commission.

Miles began his career in broadcasting, making and presenting radio and television programmes for the BBC and others. He moved on to work in the UK Parliament, where he focused on foreign affairs and defence issues. Miles subsequently worked in a number of leading reputation management and public policy consultancies, including a period at an arm of Omnicom – one of the world’s largest communications agency groups – where he advised clients including the BBC, the International Committee of the Red Cross and a number of international financial firms.

In 2007, Miles joined HSBC’s policy function to lead political engagement. He was part of the team that led the bank’s response to the global banking crisis. Miles moved to Prudential in 2009 as Director of Group Public Affairs & Policy and became Director of Group Strategic Communications in 2013. He was a member of Prudential’s Group Leadership Team.

Christopher Box

Board Member

Christopher is the Global Leadership Partner for one of the UK’s largest banks and, by background, is an organisation design and HR consulting Partner.

He has worked predominately in financial services, across banking & capital markets, insurance and asset management.  He also has significant experience in oil & gas and consumer goods.

Over the last decade Christopher has led on the people aspects of some of the most complex bank restructures, and more broadly has led programmes ranging from cost reduction, business realignment, functional transformation and acquisitions and divestitures.  In addition to his role as a Global Relationship Partner, he is currently leading work to set up the end to end design for two new entrants to the UK Banking Sector.

Christopher has worked closely with regulators and other industry bodies to deliver to organisations major mindset shift and broader cultural and behavioural change programmes.  He works across the c-suite on people strategy programmes.

Christopher has a proven track record of leading teams in various roles including PwC’s London Tax Team; as the Global Relationship Partner for a Japan headquarted global bank; PwC’s UK Financial Services P&O Practice; PwC’s Middle East P&O Practice and PwC’s Tax Transformation team.

Susan Brodie

Board Member

Having completed an MA in Psychology at Aberdeen University Susan’s career started in retail during which she held a variety of HR roles, starting off as a generalist then following her passion for learning into leadership and management development. In 2000 she started her own business providing consultancy initially on leadership and management development and latterly, business transformation.  She worked with a variety of organisations across a wide range of sectors around the UK until 2015 when she joined the HR team at Baillie Gifford.

Based in Edinburgh, Susan now leads the Talent & Development team whose role it is to ensure that there is a strong pipeline of talented individuals to ensure the firm’s continued success. She has responsibility for Talent Attraction and Acquisition, Talent Development, Performance Management and Learning.

Steve Collinson

Board Member

Steve Collinson is the Head of the UK People Team, leading the People function across Zurich in the UK.

Steve has been with Zurich for over 30 years, in a career which has seen him drive and deliver major initiatives within HR, communications, finance and operations. In his current role, Steve and his team are at the heart of major advancements in employee engagement, benefits and wellbeing, and are focused on diversity, inclusivity and building sustainable careers for Zurich’s talented workforce.

Before taking up the role of Head of the UK People Team, Steve was Head of Change and Internal Communications, where he embedded a refreshed focus on engaging employees in strategy, brand, business performance and change.

Steve works alongside the UK Executive team, shaping the employee value proposition to deliver Zurich’s goal of being a great place to work for the widest range of people. He brings leadership, passion and deep business experience to his role.

Caroline van der Feltz

Board Member

Caroline is an experienced HR Director with over 25  years’ experience within the fields of Financial Services, FMCG, Travel and Retail sectors. Currently she is HR Director for Danske Bank UK where she leads the People Strategy as part of the Banks Executive Committee. She has spent the majority of her career in London and returned to NI in 2015. Prior to taking up her current role she worked for a number of FTSE 100 companies including Reckitt Benckiser where she held a Global HR Director role, Executive HR Director at Coutts and had 11 years with RBS in a variety of HR roles.

Melanie Halsey

Board Member

Melanie Halsey brings more than 20 years’ experience in senior human resources (HR) roles, most recently as Executive Vice President, HR at Colt Technology Services Limited, where she led a global team of 150 HR professionals across 15 countries.

 

Prior to that, Ms Halsey was Global Head of HR for Eight Roads, a global venture capital firm. Ms Halsey joined that business after working for Eight Roads’ major shareholder Fidelity, where she was the Head of HR for UK Financial Services.

Jane Hanson

Board Member

Jane joined Nationwide Building Society in January 2018 and in September 2019 was appointed as Chief People Officer, leading the people, culture and inclusion experience for all colleagues.

Prior to Nationwide, Jane was Chief People Officer for Yorkshire Building Society with responsibility for people experience along with internal and external communications. Jane also spent 13 years at HSBC Group, where she was HR Director for First Direct and spent time in business leadership roles such as Customer Experience and Branch Network leadership.

Chris Hayward

Board Member

Chris is the Deputy Chairman of the Policy and Resources Committee of the City of London Corporation. In his role he speaks for the financial and professional services sector to Government and internationally.

He is a former Deputy Leader of Hertfordshire and Dorset County Councils and was first elected to Common Council of the City of London Corporation for Broad Street Ward in March 2013 and re-elected in March 2022.

He had a career as Managing Director of Companies in the Construction Aviation Infrastructure and a Global Events Management Sectors. He is now a Non-Executive Director of various companies in the commercial property and planning sectors.

Chris is an Honorary Bencher of the Inner Temple and Chairman of the Guild of the Royal Hospital of St Bartholomew.

Chris is married to Alexandra. They have two children and live near Chorleywood, Hertfordshire and in the City of London.

Chris is a member of the Carlton Club, Brooks Club and Bucks Club in London and a member of the Leander Rowing Club in Henley-on-Thames.

Tanuj Kapilashrami

Board Member

Tanuj joined Standard Chartered in March 2017 as Group Head, Talent, Learning and Culture and took on additional responsibility as Global Head HR, Corporate, Commercial and Institutional Banking in May 2018. In November 2018 she joined the Management Team as Chief Human Resources Officer.

Prior to joining the Bank, Tanuj built her career at HSBC, where she worked for 17 years across multiple HR disciplines in many of their footprint markets- Hongkong, Singapore, India, Dubai and London. In her last role she was a Group General Manager and Head of HR for EMEA, Global IT & Operations and the International Management programme.

Tanuj is a Non-Executive Director at Sainsbury’s PLC and a member of their Nomination and Remuneration Committees. She also a board member of Asia House, which is a London-based centre of expertise on trade, investment and public policy whose mission is to drive engagement between Asia and Europe.

Katy Kasper

Board Member

Katy is the Head of Human Resources at Capital One UK, leading all aspects of talent acquisition and development, people operations, and strategic business partnering. Katy has been with Capital One for over 10 years and spent the majority of her career working for their parent organisation in the United States in various senior HR positions. She is passionate about ensuring that organisations provide opportunities for personal and professional development and the impact ongoing skill development has on enabling people to better serve the needs of their customers.

Geraldine Kemp-Klotz

Board Member

Esmond Kensington

Board Member

Esmond has been at HSBC UK as Chief of Staff and Head of Strategy & Planning for 3 years, having previously been Head of Strategy at RBS for Personal and Business Banking.He has helped to deliver a strong performance for HSBC UK, across customer experience, people engagement and value-growth. He led the creation of HSBC UK’s refreshed 2030 vision, as well as 5-year strategic ambition and transformation plan; he is driving its overall execution.

He has worked in early-stage venture capital and also strategy consulting. He is a Chartered Accountant, and has an MBA with distinction from INSEAD.

Jordan Mayo

Board Member

Jordan Mayo is the CEO of Profile Pensions, a fintech making digital pensions and investment advice available to the mass market. Prior to that he was a Managing Director and Investment Committee member at the venture capital firm Smedvig Capital, and a consultant at Bain & Company.

Stephen Noakes

Board Member

Stephen is Chief Digital & Transformation Officer at Lloyds Banking Group. Stephen joined Group Transformation in April 2018, to lead the Retail Transformation team and took up additional responsibilities leading the Retail Bank Chief Digital Office in January 2020.

Stephen has been part of the Group since December 2007, leading first the mortgage business, then as MD Retail Customer Products, became accountable for a portfolio including savings, mortgages, personal current accounts, retail business banking and payments.

Prior to joining Group Transformation, Stephen was Group Customer Services Director, and Group Ambassador for the South West in 2016-2019. In this role he represented the bank and built relationships with MPs, community leaders and local businesses.

David Storey

Board Member

David is a Partner in EY People Advisory Services (PAS) focusing on future workforce themes in the Financial Services sector.

David is an experienced entrepreneur and advisor with a 25-year track record in helping clients with strategy, organisational effectiveness and people challenges. He joined EY 9 years ago and led the South African People Advisory practice before relocating to the London office in 2016 where he has had several leadership roles, most recently as EY EMEIA Workforce Advisory leader. He has led large assignments in banking and insurance clients in the areas of hybrid work strategies, strategic workforce planning and capability development, organisational change and culture, leadership and learning, and talent.

David joined EY as part the acquisition of Resolve Group, a collection of strategic human resources consulting companies that he co-founded and led for 14 years in South Africa. He also co-founded and launched SnappCab, an App based taxi aggregator. Prior to starting Resolve he had several formative early career experiences in the areas of political violence mediation, electoral administration and policing reform during the South African transition to democracy, and spent several years in student and community based anti-Apartheid activism.

Sara Thompson

Board Member

Sara’s career has been spent entirely in HR, starting as a graduate and working for various large multinationals as well as running her own consultancy. Her early career was in IT and telecoms companies but since then she has gained considerable Financial Services experience including roles in Royal Sun Alliance, Barclays and more recently, Aviva, the UK’s largest insurer. Between 2005 and 2009 Sara lived and worked in South Africa where she led the people aspects of the integration of Absa Bank in to Barclays. Although the UK is now her base Sara has worked in Europe, Asia and the Middle East, Latin America and the US. Sara is a working mum with a daughter and son in their early twenties.

Simon Thompson

Board Member

Simon Thompson was appointed as Chief Executive of the Chartered Banker Institute in 2007 after working for the Association of Chartered Certified Accountants in Central & Eastern Europe, and for the International Federation of Accountants.  Under his leadership, the Institute has grown to become the largest professional body for bankers in the UK, with nearly 35,000 members and students in more than 100 countries.

Simon is the author of Green & Sustainable Finance: Principles and Practice, published by Kogan Page (www.koganpage.com/product/principles-and-practice-of-green-finance-9781789664546) and leads the Institute’s work in this area. He chairs the UK’s Green Finance Education Charter on behalf of the Department for Business, Energy and Industrial Strategy (BEIS). Simon is a former Vice President of the European Bank Training Network.

Jen Tippin

Board Member

Jen was appointed as the Chief Transformation Officer in August 2020, as a member of the Group Executive Committee. In addition to her existing responsibilities for driving strategic transformation, managing the investment portfolio, customer journeys and build of group-wide capabilities and efficiency, Jen has recently taken accountability for the Group’s People agenda and strategy, Property Services and Procurement as the Group Chief People & Transformation Officer. Jen is also the Executive Sponsor for ‘Rainbow’, the Group’s LGBTQ+ employee led network.

Prior to joining NatWest Group, Jen spent 15 years at Lloyds Banking Group. Appointed to the Group Executive Committee in 2017, she was Group Director, People and Productivity responsible for HR, efficiency, sourcing, supply chain management and property. Prior to that, she was the Group Organisation Design and Cost Management Director, Group Customer Services Director and MD, Business Banking serving over a million small business customers. Before working in financial services, Jen worked in both the engineering and airlines sectors.

Jen is a non-executive director on the board of Morgan Sindall Plc, a FTSE250 construction, housing, infrastructure and regeneration business. She joined the Council of City University, University of London, in July 2020 where she also chairs their RemCo. She has also sat on the boards of Lloyds Bank Corporate Markets and Kent Community NHS Foundation Trust.

Jen graduated from Oxford University and is mother to three children residing in Sevenoaks and London.

Vicky Wallis

Board Member

Vicky Wallis joined Direct Line Group as Chief People Officer in April 2020 and is a member of the Group’s Executive Committee. Vicky is responsible for developing and driving the people agenda enabling a dynamic, inclusive place to work, where people can collaborate, grow and thrive.

Vicky has a wealth of experience in building HR functions, developing cultural frameworks and enhancing people capabilities having worked previously at Santander where she was the HR Director for five years and at RBS, where she partnered the business through unprecedented levels of change in their Capital Resolution and Non-Core Divisions. Having operated in international organisations with global roles and projects in India, Romania, EMEA and the US, Vicky also gained a wealth of experience running her own HR consultancy company working with a range of companies, notably EDF Trading, Lloyds Pharmacy, Abbey National and Vodafone.

Vicky is passionate about ensuring that organisations provide interesting and stretching work opportunities for people from all backgrounds and creating cultures that enable everyone to thrive and grow to their potential.  She sees the continuous evolution of organisational skills as a critical part of the HR agenda in order to ensure colleagues are always ready for the rapidly changing market.

Vicky is CIPD qualified and has a Master’s degree in Organisational Leadership.  Vicky is married and has two children (26 & 24) and ensures she maintains a good work:life balance in order to spend quality time with them. She is also a keen film-goer and also enjoys running, cycling & the gym; when she can get there!

H M Treasury representative

Observer

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