Stakeholder Engagement Manager (FTC – 31 March 2026)

Salary: £54,410 plus benefits
Closing date: Wed 19 April, 8am

The Financial Services Skills Commission is seeking a Stakeholder Engagement Manager to join our team and lead our stakeholder engagement work.  They will ensure that our not-for-profit to achieves our objective of increasing the supply of talent with the required skills in the UK Financial Service Sector. You will be responsible for building and maintaining strong relationships with stakeholders across indsutry, government and education & training organisations.

About this opportunity

The Stakeholder Engagement Manager role is a high profile, influential and exciting opportunity in the Financial Services Skills Commission, which is working at the heart of the UK Financial Services sector to improve skills in the industry.   As a Stakeholder Engagement Manager for the organisation you will be responsible for our external engagement work including public affairs.

 

You will build strategic relationships to further the Commissions message, embedding of our content and impact increasing our impact within and outside our sector.  You will also play a key role in positioning us as a leading thinker on skills for Financial Services to support the sectors priorities.  The role involves regular engagement with our members and non-members, business leaders, industry bodies such as trade bodies and regulators, education and training organisations, government officials and other stakeholders.

You will have experience of working successfully with a range of stakeholders, building strong working relationships to further our aims. You will have a collaborative working style, a pro-active approach and enjoy working in a motivated, supportive and high-performing team.  You will be confident in identifying and forming new relationships with key organisations to develop effective partnerships.

About the Financial Services Skills Commission

Established in 2000, the Commission exists to increase the supply of talent and skills in the UKs Financial Services Sector.  The Sector is facing unprecedented skills challenges and our work focuses on practical tools and actions to help firms build, attract and retain the skills they need.  Our members represent all aspects of the Financial Services Sector and membership continues to grow.  We have a small, dedicated team committed to driving the change that the sector needs.

Key Activities & Responsibilities

• Working closely with the Programme Director, Communications Director and Chief Executive, proactively engage with stakeholders across indsutry, government, education and training sector and other parties to establish strong working relationships.
• Support the Communications Director to develop a stakeholder engagement strategy that aligns to the overall aims of the Commission and our programme of work.
• Develop and successfully deliver stakeholder engagement plans in accordance with the Commissions overarching stakeholder engagement strategy.
• Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries.

• Arrange and attend stakeholder meetings and events (with or without colleagues) and ensure feedback of stakeholder responses and requests are responded to within agreed timescales.
• Prepare and manage workshops, roundtable and forum logistics including developing agendas, briefings, minute taking and follow up actions.
• Ensure stakeholder engagement contact/activities are recorded on our CRM.
• Attend client-facing meetings, collaborative planning workshops and report to client on progress.
• Provide input into update reports for FSSC workstreams, Advisory Group, Board etc.

• Provide updates on parliamentary and public affairs activity to colleagues, highlighting opportunities for FSS to influence.
• Working with the Communications Director, distribute reports and key messages to stakeholders, including through mailings and briefings.

• Keep up to date with developments on skills, talent etc relating to the FSSC workstream activity to inform our work and position FSSC as a leading thinker, innovator, and influencer on skills in Financial Services.

• Work with colleagues to secure new members and help retain existing ones.
• Act as a strong ambassador for FSSC and, where relevant, attend events and summits to represent the work of FSSC.
• Play an active role in the operation of FSSC alongside other employees and in support of the Programme Director and Chief Executive carrying out other duties as reasonably instructed.

Key Relationships & Interfaces

Internal:

• FSSC Board, Advisory Group and Metrics Group
• Workstream sponsors
• Workstream working groups
• Other FSSC staff

External:

• Policy teams at TheCityUK and City Corporation
• Individuals in member firms
• Individuals in non-member firms
• Education and training sector stakeholders
• Government departments and agencies relevant to skills (national, regional and local)
• Industry bodies and stakeholders

Person Specification

Knowledge

• Knowledge of the skills & talent landscape/ HR is desirable
• Experience of successfully working with a range of stakeholders is essential.
• Understanding of and interest in UK national, regional and local politics
• Experience of working and building relationships with a diverse range of stakeholders, including with senior figures is essential.
• Experience of working with government, education and training providers, accreditation bodies, professional bodies etc on skills development is desirable.
• Awareness of how skills feature in commercial considerations is desirable.

Skills

• Excellent influencing and communication skills including writing skills of a high calibre
• A collaborative working style
• Effective at planning, organisational and time management, self-starter, prioritises tasks, attention to detail, takes responsibility and ownership
• Ability to network, develop relationships and work with senior individuals across a range of organisations.
• Ability to manage complex projects with multiple outputs, deadlines and stakeholders
• Proactive approach with ability to drive work with other stakeholders/ partners
• Senior stakeholder engagement & management
• Ability to develop and learn as policy areas develop.
• Clear and persuasive oral communication and presentation
• Strong interpersonal, teamwork and influencing abilities
• IT literacy (Microsoft, MS Office)

To apply for the Stakeholder Engagement Manager role, please submit a CV and covering letter that details how you meet the person specification to careers@financialservicesskills.org

The closing date for applications is 19 April 2023 at 8am.