Our Team

Claire Tunley is the Chief Executive of the Financial Services Skills Commission, appointed in May 2020.

Prior to this role, Claire was Head of Skills at City of London Corporation leading on skills and talent policy. In this role, Claire was seconded to the Financial Services Skills Taskforce as subject matter expert on skills; led the creation of a sector deal on apprenticeships between the Professional Business Services Council and government; worked with the Government Equalities Office to create an action-based guide on supporting women’s progression in the work place; and created an innovative partnership with local schools to support students from disadvantaged backgrounds to gain a professional financial services qualification.

Claire has worked in skills and economic development in both local and central government roles for over 20 years. Claire is a member of the Institute of Leadership and Management and is a governor of a secondary academy located in an area of deprivation and is the nominated lead governor for careers.

Gregg joined the Commission as Programme Director in November 2021. He oversees our workstreams and projects, working closely with members to develop products and services.

Previously, Gregg was Head of Policy and Stakeholder Engagement at the FSCB. Gregg has held a range of policy and project management roles across the public, private and not for profit sectors.

When not running around the park with his kids, Gregg enjoys playing the trumpet, badly.

Rob is the Commission’s Marketing and Communications Manager, leading on our communications strategy, branding, PR and our digital channels.

He has extensive experience of leading communications in the public and private sectors, including the regulatory environment.

Prior to joining the Commission, Rob was Head of Communications at Ofwat, where he oversaw the regulator’s press office and external affairs. At the Gambling Commission, he oversaw communications for the tendering of the National Lottery operating licence. He has also held communications roles in the transport, defence and construction sectors.

Outside of work, Rob sits on the Museum of Watford’s advisory board. He is also the chair and publicity officer for a non-profit community organisation.

Matthew joined the Commission in April 2022. He leads on projects, coordinates member input, and steers our day-to-day engagement with government.

He has a wealth of experience in policy and public affairs, specialising in developing policy solutions to complex challenges, across the public, private and voluntary sectors.

Matthew’s previous work experience includes a range of membership and representative bodies, such as the Association of British Insurers, the Motor Insurers’ Bureau and the Local Government Association. He has also spent a number of years in self-employment, consulting for a range of firms in the retail and financial services sectors.

He holds a master’s degree in politics and administration from Birkbeck College. His interests include history, travel, architecture and art.

Harriet joined the Commission in December 2025 as Policy and Programme Manager (Strategic Projects). She is responsible for managing our research into the impact of AI and other disruptive technologies on the sector’s workforce, and subsequent skill needs over the next 5-10 years.

Before joining the Commission, Harriet held multiple programme roles at a research institute. Prior to that, she delivered apprenticeship and professional qualification programmes for industry, including financial services clients.

Harriet holds a masters degree in criminology and criminal justice, and furthers that interest through voluntary public service. She also enjoys playing netball.

Alison joined the Commission in July 2025, on attachment from our member firm NatWest.

As financial services roles continue to evolve at pace, Alison will work alongside our members to define our policy recommendations for flexibility in the apprenticeship levy.

Alison brings to the team more than twenty years of experience in financial services. Over the last five years, she has been responsible for leading professional capability strategy at NatWest, working extensively with professional bodies, training providers and government agencies to ensure certified training programmes deliver the right skills to suit evolving business needs.

Chris Oldham joined the Commission in September 2025, on secondment from our attachment from our member firm the City of London Corporation.

During his time with the Commission, Chris is leading the stakeholder engagement for our research into the impact of AI and other disruptive technologies on the sector’s workforce, and subsequent skill needs over the next 5-10 years.

Outside of his secondment, Chris is a senior policy and programme manager in the City of London Corporation’s skills and workforce policy team, and the programme lead in the Skills for a Sustainable Skyline Taskforce which aims to address green skills gaps. His remit includes scoping and delivering targeted skills and talent programmes to support the global competitiveness of the UK’s financial and professional services sector.

Previously, Chris has held various education and strategy roles at the corporation, the Railway Industry Association, and as a primary school teacher. He is a former Army Reservist and currently serves as an Army Cadet Force Adult Instructor, and as a volunteer mentor and mental wellbeing counsellor.

Lauren joined the Commission in November 2025 as our Operations and Events Executive.

Lauren has significant experience in operations and governance, gained in financial services sector, regulatory and legal environments.

Prior to joining the Commission, she worked for an international law firm and also spent a number of years at the Bank of England, including within the bank’s Prudential Regulation Authority.

Lauren also recently completed her apprenticeship in business administration.

Phoebe joined the Financial Services Skills Commission in May 2026 as Membership and Stakeholder Engagement Manager. She leads the Commission’s membership growth and engagement strategy, working with member firms, policymakers and industry partners to strengthen collaboration across the sector and ensure employer priorities shape the future skills agenda.

Prior to joining the Commission, Phoebe led the national Living Wage Places programme at the Living Wage Foundation, developing regional growth strategies to increase the adoption of the real Living Wage, Living Hours and Living Pension across the UK. She has extensive experience building national networks, engaging senior stakeholders, and delivering programmes that drive organisational and social impact.

With a background in stakeholder engagement, partnerships and programme leadership, Phoebe is passionate about bringing organisations together to share best practice, influence change and address workforce challenges.

Rahimah joined the Commission in September 2026 on secondment from our member KPMG, where she is a graduate analyst in the firm’s People Services line (advisory).

Throughout her time with KPMG, Rahimah has supported financial services clients by delivering tailored learning and talent programmes for global organisations. She is experienced in developing and facilitating structured training across fraud and risk upskilling, with a focus on practical skills development for banking professionals.

At KPMG, Rahimah has gained experience in learning and change management with key skills in designing learning interventions, supporting organisational change, and engaging stakeholders across global teams.

Prior to joining KPMG, Rahimah completed an internship at The Law Society, were she specialised in talent acquisition.

Charlotte joined the Commission in November 2026 on secondment from our member PwC, where she is a Senior Associate in the Workforce Technology and Transformation Consulting practice.

At PwC, she has worked with large financial services organisations on skills-led transformation, and is experienced in designing skills architecture and skills-based approaches that connect business priorities with processes, technology and employee experience across talent, learning, performance and hiring.

Charlotte also brings experience in organisation design, HR process automation and HR technology, including strategy, vendor selection, data readiness and implementation.

At the Commission, Charlotte will be leading work on strategic workforce planning, exploring how financial services firms can better anticipate and respond to the workforce and skills implications of evolving business priorities and technological developments.