Future Skills Framework: Cross-cutting themes
Cross-cutting, interconnected themes that are important to the contemporary financial services industry.
Cross-cutting themes
Through our work with our members, we have identified ‘cross-cutting themes’ that encompass a range of skills, significant to financial services firms. They are not specific, singular skills, but a collection of linked themes.
The themes will help firms consider why these skills are important, the business drivers, key facts and data, and where they can find deeper resources.
Green skills
Sometimes called ‘sustainability skills’, these are the technical skills, knowledge, behaviours and capabilities required to tackle environmental challenges and unlock opportunities for growth.
Find out more about green skills
Customer centricity
The ability of people in an organisation to deliver positive customer experience, value, loyalty and growth by understanding their expectations, situations and perceptions.
Find out more about customer centricity
Ready to take the next step?
We are here to help. Talk with us about the framework and how you can make faster progress as a member of the Commission.
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